Refund policy
Return & Exchange Policy
Quick Summary
- 7-day return window from purchase date
- Items must be unworn, unused, with tags
- Store credit or exchange only (no refunds)
- Customer is responsible for return shipping costs
Returns
We accept returns within 7 days from the date of purchase.
To be eligible, items must be in their original condition:
- Unworn and unused
- With original tags attached
- Free of perfume, smoke, or other strong odors
- No makeup marks or stains
A receipt or proof of purchase is required.
Store Credit or Exchanges Only
We offer store credit or exchange only. Refunds are not available.
Shipping costs are non-refundable. Customers are responsible for return shipping and any shipping fees for exchanged items.
How to Start a Return
To request a return, contact us at:
info@gbygabrielle.store
Return address:
G By Gabrielle
Sauco 1981, Urb. San Ramón
Guaynabo, Puerto Rico 00969
Returns sent without prior authorization will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
- Sale items
- Gift cards
Exchanges
To receive a different item, return your original piece. Once approved, you may use your store credit or proceed with an exchange.
Sizing Assistance
If you have questions about sizing, contact us before purchasing — we're happy to help you find your perfect fit.